Where is my parcel?
A tracking link is sent by email and SMS as soon as the courier collects your order. You can also find it under your account, next to the order.
Nothing moving?
Couriers sometimes stop scanning for a day or two, which usually means nothing is wrong. If there has been no movement for three working days, send us the order number and we will chase them.
Wrong address?
Tell us before dispatch and we will fix it for free. After dispatch we can usually redirect within the same city, but not always.